We know it’s impossible to have a conflict-free work environment. As uncomfortable and exhausting as it may be, conflict itself isn’t the problem. It’s how we handle it that matters.

We’ll learn several tools to help us approach conflicts in a healthy and productive way, to reap the benefits and mitigate the risks.

Objectives:

• Understand the most common sources of conflict
• Prepare for a difficult conversation
• Manage one’s own emotions and those of peers
• Develop a resolution together